Last updated: 7 January 2026

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Silk Beauty Co (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, book a service, or interact with our advertisements on platforms such as Facebook and Instagram.

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 1. Information We Collect

We may collect the following personal information:

• Full name

• Email address

• Phone number

• Hair information you choose to share (such as colour, length, previous treatments)

• Booking details and service preferences

• Messages sent via our website, Messenger, Instagram or other platforms

• Technical information such as IP address, browser type and device data 

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2. How We Collect Your Information

We collect information when you:

• Fill out forms on our website

• Book an appointment

• Contact us via Messenger, Instagram, email or phone

• Respond to our Facebook or Instagram advertisements

• Interact with our website (including cookies and analytics tools) 

3. How We Use Your Information

We use your information to:

• Respond to enquiries and messages

• Provide availability, pricing and service recommendations

• Book and manage appointments

• Deliver our services

• Improve our website, services and customer experience

• Communicate with you regarding your enquiry or booking

We do not send spam or sell your personal information.

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4. Advertising & Third-Party Platforms

We use Meta platforms (Facebook and Instagram) to advertise our services. When you interact with our ads or message us through these platforms, your data may also be processed in accordance with Meta’s Privacy Policy.

We do not sell, rent or trade your personal information to third parties. 

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5. Data Storage & Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access or disclosure. Your information is stored securely and accessed only when necessary for business purposes.

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6. Cookies

Our website may use cookies and similar technologies to improve functionality and analyse website traffic. You can disable cookies through your browser settings if you prefer.

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7. Your Rights

You have the right to:

• Request access to the personal information we hold about you

• Request corrections or deletion of your personal data

• Withdraw consent at any time

To make a request, please contact us using the details below.

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8. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us: Silk Beauty Co Melbourne, Australia Email: massiel@silkbeautyco.com

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9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page